Refund policy

All returns must have a RA# issued from Data Path, inc. Please email us at sales@datapathusa.com. When you receive your RA# email from us, it will include the proper address to send the return. 

In most cases full refunds are issued unless there is intentional damage, missing items when returned, the items has been used, the wrong item has been returned, if the serial number does not match original or if any of the below apply.

NO RETURNS ON LAPTOPS, MONITORS, TABLETS, COMPUTERS, NOTEBOOKS, DESKTOPS, WORKSTATIONS OR PC'S ONCE OPENED. Manufactures warranty applies for all defects (for Laptops and PC's)

There is a 95% restocking fee for incorrect items returned or incorrect/ non matching serial numbers returned. 

All monitors must be unopened unless defective for returns. Note that we cannot take back any return without the original manufacturer's box and packing materials. Be sure to keep all this until you are sure you won't be returning it. The buyer is responsible for the shipping cost to return the Monitor. Pre-Paid return labels are only issued for defective monitors. All returns are at the discretion of Data Path, Inc.

Expedited shipping- If you paid extra for expedited shipping and the item arrives on or between the date you were quoted you will not be reimbursed for the shipping cost.

Data Path, Inc. has a 30 Day Return Policy from the date of purchase, at the discretion of Data Path, Inc. (some restocking, shipping and other fees may apply)

Excluded Items - Due to their fragility, the following items may not be returned once received for any reason: Televisions. In addition, due to manufacturer restrictions, the following items can not be returned to us once they have been removed from their original product packaging: Monitors, computers and notebooks, video projectors, video games, DVD´s, computer games, computer software, CD duplicators and activated satellite receiver units (DirecTV, Sirius, XM, etc).

Defective Items - Defective items other than those mentions in "Excluded Items" above may be returned within 30 days of delivery. Due to the complexity of internet transactions, please contact us for exchanges. Email scott@datapathusa.com. If an item looks to be intentionally damaged to earn a return there will be no refunds issued. If an item has been broken by the purchaser there will be no refunds issued.

Non-Defective Items - ALL non defective items may be returned for 30 days after delivery date. A restocking fee (20%) will be applied if the item is returned in an AS-NEW condition, including all packing materials. If the item is missing packing materials or accessories a 50% restocking fee will apply. If we receive back substantially missing product or incorrect product, no refund will be accepted.

Damaged Items - In the rare event that an item arrives damaged, please refuse shipment if the damage is external or notify us within 24 hours if the damage is concealed. WE CAN NOT ACCEPT DAMAGE CLAIMS AFTER 24 HOURS from sign date. Data Path, Inc. at its sole discretion, will either ship a replacement or issue a full refund when and if the claim is settled with the carrier. Items shipped to freight forwarders must be inspected for damage prior to forwarding shipment. No damage claims will be accepted once an item leaves a freight forwarder.

Refunds are only issued once the merchandise is returned and received by Data Path, Inc. Returns will be photographed and videoed as they are received. Data Path, Inc. will verify the condition of the return to determine the refund amount. Refunds are at the discretion of Data Path, Inc. Returns are subject to restocking fees and other deductions if merchandise is no longer in salable condition or as-new condition.

To initiate a return, please email scott@datapathusa.com or call 513-489-9578